Terms of Service

1. Acceptance of Terms

By accessing or using the Still at Home Inc. website at stillathome.ca (the “Site”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use the Site. Still at Home Inc. (“Still at Home,” “we,” “us,” or “our”) reserves the right to update these Terms at any time. Continued use of the Site after changes constitutes acceptance of the revised Terms.

2. Description of Services

Still at Home is a managed aging in place service company based in Ottawa, Ontario. Through this Site, we provide information about our services, including:

• Home accessibility assessments and retrofitting.
• Still There™ — a passive wellbeing platform using pattern recognition and quiet connection.
• Still With You™ — an ongoing care and maintenance subscription.
• Government grant navigation and assistance.

The Site also provides an AI-powered chat assistant to help answer questions about our services. This assistant is not a substitute for professional advice.

3. Use of the Site

You agree to use the Site only for lawful purposes and in a manner that does not:

• Violate any applicable local, provincial, national, or international law or regulation.
• Infringe upon the rights of others.
• Interfere with or disrupt the Site or its servers.
• Attempt to gain unauthorized access to any part of the Site.
• Use automated tools (bots, scrapers) to access or collect data from the Site without our written permission.
• Submit false, misleading, or fraudulent information through any form or chat feature.

4. AI Chat Assistant

Our Site features an AI-powered chat assistant designed to provide general information about Still at Home's services. Please be aware that:

• The AI assistant provides informational responses only and does not constitute professional, medical, or legal advice.
• Responses are generated by artificial intelligence and may not always be perfectly accurate.
• Any information you share in the chat may be reviewed by our team to improve service.
• For binding quotes, service agreements, or professional consultations, please contact us directly.

5. Intellectual Property

All content on this Site — including text, images, graphics, logos, the “Still at Home” name, “Still There,” “Still With You,” and the tagline “Where you belong” — is the property of Still at Home Inc. or its licensors and is protected by Canadian and international intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this Site without our prior written consent.

6. User Submissions

When you submit information through our contact forms, job application forms, or chat features, you represent that:

• The information you provide is accurate and truthful.
• You have the authority to share any personal information submitted (including information about family members).
• Your submission does not violate any third party's rights.

7. Service Estimates and Pricing

Any pricing, cost ranges, or estimates mentioned on the Site or by our AI assistant are for informational purposes only. Actual pricing depends on the specific scope of work and will be confirmed through a formal assessment and written agreement. No information on this Site constitutes a binding offer or contract.

8. Third-Party Links

The Site may contain links to third-party websites or resources. These links are provided for convenience only. Still at Home does not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party sites.

9. Disclaimer of Warranties

The Site and its content are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. Still at Home does not warrant that the Site will be uninterrupted, error-free, or free of harmful components.

10. Limitation of Liability

To the fullest extent permitted by law, Still at Home Inc., its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Site, including but not limited to reliance on any information provided through the Site or AI chat assistant.

11. Indemnification

You agree to indemnify and hold harmless Still at Home Inc. and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Site or violation of these Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising from these Terms or your use of the Site shall be resolved in the courts of Ottawa, Ontario.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

14. Contact Us

If you have questions about these Terms, please contact us: