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Also included

• Basic re-sealing at accessible exterior joints during the visit, materials included
• A written report, with bigger jobs quoted first

Does not include

• Window or door repair or replacement
• Sealing work beyond basic accessible joints, quoted separately
• Homes over two storeys or 2,000 sq ft, which are quoted

Does not include

• Repairs or replacement of eavestroughs and downspouts, quoted separately
• Roof cleaning or moss removal
• Homes over two storeys, which are quoted

Also included

• Roof and eavestroughs from ground level
• A written baseline report with findings, priorities and insurance-relevant observations

Does not include

• Repair or maintenance work (assessment only)
• On-roof and attic inspection (add the Independent Roof Inspection)
• Licensed HVAC, electrical or plumbing inspections, referred where findings warrant
• Fireplace and chimney
• A structural assessment of the foundation
• Homes over 2,000 sq ft and multi-unit properties, which are quoted individually

Does not include

• Repairs, which are quoted separately if you ask
• Animal removal, ice dam or snow removal, mould testing
• Walking on a roof that isn't safe (steep pitch, damage, ice); we inspect it from the ladder edge, attic and ground, and say so in the report
• Homes over two storeys, which are quoted

Save up to 30% with our neighbourhood referral program.

You and your neighbour each get 10% off visits for every neighbour who joins, up to 30%. The discount applies to visits only.

How it works

1. 1Before you leave: we visit, install the sensors, go through a departure checklist with you, find your water shutoff, and note what your insurer requires.
2. 2While you're away: the sensors report temperature, humidity and water around the clock over a cellular connection, even if your internet is off.
3. 3If something changes: a reading moves or the house goes quiet, and we go and check in person. You and your family hear from us right away.
4. 4Every week: you and your family get a short report on your home's temperature, humidity and any visits we made.
5. 5When you're back: we collect the equipment. There's nothing for you to store or return.

Terms

• 4-month minimum, on every package
• All equipment belongs to Still at Home. It is collected at the end of the season.
• Extra sensors: $50 each per season
• Alert visits beyond the first each month: $79 each
• Prices before HST

Neighbourhood referral program

• 10% off the visit add-on for both you and your new neighbour, for each neighbour who joins, up to 30% (three neighbours).
• Visits only. The discount never applies to the $69 base, the $199 setup and pickup, extra sensors or alert visits.
• A neighbour is a home within about 1 km, or in the same condo building.
• A Home Sensing customer counts as a neighbour toward a visit customer's discount.
• The discount runs while both homes are signed up that season. If a neighbour cancels, the discount ends on both accounts from that month.
• Condo special rates and the referral discount do not stack. You get whichever is larger.

Does not include

• Repairs, which are quoted first
• Snow removal
• Emergency services
• Approval from your insurance company. Customers must confirm their insurer's requirements themselves.

Also included

• A room-by-room home visit focused on safe daily living
• A review of the grants and tax credits you may qualify for

Does not include

• Repairs or installations (recommended items are quoted separately)
• Mechanical systems such as the furnace and hot water tank (see the Home Inspection)
• A clinical or occupational therapy assessment; where one would help, we suggest a referral

Also included

• Additional bars and longer bars are available as add-ons at the stated prices

Does not include

• Wall reinforcement. Fibreglass and acrylic tub or shower surrounds usually need it before a bar can be safely mounted; it is identified during the visit and quoted separately before any work proceeds. The package price is not affected.

Also included

• A drawing of the rail: where it anchors, where it turns, how high it sits and how the ends finish
• Photos and a written report when the work is done

Does not include

• Work that is not on the approved drawing
• Repairs to stairs, walls, posts or masonry needed before a rail can be mounted; these are identified at the visit and priced separately

Also included

• Assessment of the requested work and a written quote before any work proceeds
• Work is performed only after the quote is accepted

Does not include

• Any work not covered by an accepted quote

Also included

• Kitchen: counters, sink, outside of the appliances
• Bathrooms: tub and shower, toilet, sink, mirrors
• Bedrooms and living areas: dusting and tidying
• Floors vacuumed and mopped throughout

Does not include

• Extras such as inside the oven or fridge are priced separately

Also included

• Four seasonal maintenance visits a year
• Once a year: bathroom exhaust fans inspected
• Findings are quoted separately, never added silently
• Priority scheduling and better pricing on additional services

Does not include

• Eavestrough cleaning on homes over two storeys, which is quoted
• Repair work and parts beyond the stated consumables (filters, batteries)
• Small tasks that need permits or licensed trades, drywall repair, work above a step stool, or technology help (unused small-task hours carry forward one visit at most)

Also included

• Four seasonal visits covering the full maintenance checklist
• Every visit: leaks, hot water tank, furnace filter, alarms, toilets, bulbs, handrails, dryer lint trap, sump pump
• Spring and fall: sump pump and backwater valve tested, eavestroughs cleaned
• Fall: humidifier with a fresh pad, weatherstripping and drafts with minor patching
• Summer: air conditioning condensation line; winter: an ice-safety walk outside
• Once a year: bathroom fans deep-cleaned, range hood filter cleaned or replaced, dryer vent line fully cleared, fresh batteries in every alarm
• Findings are quoted separately, never added silently
• Priority scheduling and better pricing on additional services

Does not include

• Eavestrough cleaning on homes over two storeys, which is quoted
• Repair work and parts beyond the stated consumables (filters, batteries, bulbs, humidifier pads); toilet parts are quoted
• Small tasks that need permits or licensed trades, drywall repair, work above a step stool, or technology help (unused small-task hours carry forward one visit at most)